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For a technical question, include your device model, operating system version, and app version if you have one. Tell us what you expected and what happened. A screenshot can help, as long as you remove personal information that is not needed.

Never send your password, full card details, or a sign-in verification code.

When can I download Vinilista?

Vinilista is currently in development. The website's phone previews are placeholders for app screenshots. We will add verified store links when the app becomes available.

Subscriptions and cancellation

When purchases become available, the store where you buy will manage billing and subscriptions. Cancel a subscription through that store. Deleting an app or requesting data deletion does not cancel its subscription.

• Apple: manage or cancel a subscription.
• Google Play: cancel or change a subscription.

A trial is included only if your purchase offer explicitly says so. Check its end date and the charge that follows it. For Apple trials, cancel at least 24 hours before the trial ends if you do not want to continue.

Refunds and purchase problems

Refund eligibility depends on the store's rules, your circumstances, and applicable consumer law.

• Apple: request a refund.
• Google Play: refund policies and request options.

If you contact us about a purchase, tell us which store you used. Share a transaction reference only if needed, and remove unrelated billing details. You do not need to provide your store password.

Privacy and deletion

Read the privacy policy, exercise your data rights, or request deletion of information held by Supermoon. The released app's storage and deletion instructions will be documented before launch.